Technical Customer Support Engineer Tier I

Cellebrite

Our mission:Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes.

Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.What is your mission?Cellebrite is looking for a Technical Customer Support Engineer based in our Tyson’s Corner VA Location .

his candidate will have a strong technical background and experience in Software Solution support and Product SME, while supporting our customers in the Americas region. This is a Hybrid position based out of our Tyson’s Corner VA office. Only DMV candidates will be considered.What you’ll love about your mission:Handle technical issues generated by customers in daily operation and/or in projects.Handle cases primarily remote occasionally on site depends on customer location and issue.Troubleshoot and fix technical issues on Cellebrite products for customers, use Phone / E-mail/ Chat services to support customers, use CRM for Case management.Reproduce and escalate higher level issues directly to Teir 3 and R&DDirectly communicate to customers or partners during troubleshooting and issue resolutionCooperate and communicate closely with all internal teams within Cellebrite.Follow established SLA & KPI