UK Health Security Agency
Type of role
Architecture and Data
About the job
Things you need to know
Apply and further information
About the job
Job Title – London & South-East Area ICT Manager
Profession– IT Service Management
Directorate – Technology
Full Time equivalent – 37.5 hours
No of Roles – 1
Contract Type – Permanent
Location – London (Colindale & Canary Wharf)
UKHSA offers hybrid working or home working for its employees – this means that whilst the role will be based in one of our UKHSA offices, there will be opportunities for an element of working from home. The balance between home and workplace working is to be agreed with the line manager, determined primarily by business need and in line with departmental policy. Some business travel will be required to other UKHSA offices. Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available
Working Pattern – Full Time / Flexible Working/ Hybrid Working
Grade & Salary – Grade 7 National banding -£51,824- £61,414 per annum. Outer London -£53,812- £63,252 per annum. Inner London – £55,799- £65,089 per annum.
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C’s are found https://www.ukhsa.reed.com/.
Closing Date – 21/11/2023. 23:55pm. Unfortunately, late applications will not be considered
Interview Date – 04/12/2023 Please note, these dates are subject to change.
The Area ICT Manager is responsible for a Local Area team of engineers and must ensure that the users within their geographical area receive a high quality support service that meets their needs and allows them to work without undue disruption or difficulty. The role holder must maintain an overview of all the services within their area and work with colleagues across ICT to ensure that the right tactical and strategic response is in place to ensure that systems perform to an acceptable level and that any outages or incidents are managed and resolved as quickly as possible.
Main Duties of the Job
- Responsible for the provision of a high quality support service for users within the London and South East area, by allocating resources appropriately and prioritising tasks according to user need.
- Working together with Senior Engineers and Specialist Engineers to ensure that the ICT service is fit for purpose and provides the level of service required by UKHSA users. Identify and raise remedial actions as appropriate.
- Respond to outages and incidents as they occur and work with other ICT colleagues and UKHSA staff as appropriate to identify and resolve system issues as quickly as possible so the disruption to the UKHSA business areas is minimised.
- Ensure that there are adequate resources in place to complete all tasks, including out of hours working and any emergency response activities.
- Set the team behaviours, ways of working and standards for customer service and embed these using team meetings, 1-2-1s and the PDR process
- Provide technical leadership and guidance to all ICT staff by being a source of technical reference and advice, developing solutions to technical issues, and directing staff as necessary to implement such solutions.
- Commit to a regime of ongoing continuous improvement and maintain personal
- Undertake all team management and HR requirements in a timely manner and to a good standard.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria –
- Demonstrable experience of leading high performing teams and performance management
- Substantive experience in a technical support role, supporting PC hardware and software and PC networks
- Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
- Evidence of effective leadership skills and the ability to set direction for a diverse, multiskilled team
- Strong team building skills. Capable of managing conflict positively and using a range of abilities to best effect.
- Skills for nurturing key relationships and maintaining personal networks
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Desirable Criteria –
- Detailed technical knowledge of a range of UKHSA service lines. Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively.
- Previous experience of supervising technical teams at a senior management level
- Experience/knowledge of PC and LAN hardware devices
- Experience/knowledge Microsoft operating systems and applications
- Experience and understanding of evaluating and measuring the performance of IT systems
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Stage 1: Application & Sift
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 1000 words. We will be assessing essential criteria at sift.
This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored
Stage 2: Panel Interview
All applicants that progress to interview will be assessed on behaviours / experience / strengths through Success Profiles. The interview will be held onsite at one of the London Offices
The Behaviours tested during the interview stage will be:
Seeing the Bigger Picture
Making Effective Decisions
Changing & Improving
Communicating & Influencing
Managing a Quality Service
You will be required to prepare a presentation for the interview
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS – People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
It’s important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Contact Details – Sophie.Rigney@reed.com
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
To apply for this job please visit www.civilservicejobs.service.gov.uk.